Refund policy

Due to strict hygiene standards, any item that has been opened, including but not limited to nasal products, drops, pens, and injections, cannot be returned or refunded. We also cannot accept returns simply because a product was not liked. If your item arrives damaged or faulty, we will replace it. To request a replacement, please send clear photos of the damage within two hours of delivery. Once approved, we’ll arrange a replacement on return of the item.unless shown this item has not been used then ur able for money back 

 

To start a damage or fault claim, please email tanning era at gmail dot com with your order number and clear photos within two hours of delivery. If email isn’t possible, you can message our official social media page with the same details. Photo evidence is required for all damage or missing item claims. Claims without photos or submitted after the two-hour window may not be accepted.